Nintendo Back up offering free Joy-Con drift repairs and refunding previous repairs, says leaked memo

We've been closely following the evolving Joy-Con migrate story over the by week between the lawsuit filed and Nintendo's recent statement, but the company is now offering free repairs according to a leaked memo.

The leaked internal Nintendo customer service memo obtained by VICE Games states that customers tin can at present take their Joy-Con controllers repaired free of accuse without proof of buy or confirmed warranty condition. Notably, this means that controllers will be repaired now fifty-fifty exterior of the warranty period without charge.

Going one step further, anyone who previously paid for a Joy-Con repair can apparently take their repair charges fully refunded if the repair tin exist confirmed. That's good to hear given that Nintendo reportedly charged upwards to $forty for repair service.

Here's the direct quotes from the memo via VICE Games:

"Customers will no longer be requested to provide proof of purchase for Joy-Con repairs," the internal customer service details say. "Additionally it is non necessary to ostend warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund."

This is great news and exactly what we have been hoping would happen after the recent moving ridge of publicity near the drifting issue, information technology'due south skilful to encounter the company making it right. Although it may still be some time before the consequence is resolved on new units, like the upcoming Nintendo Switch Lite — we don't really know yet.

One caveat worth mentioning though is that we are specifically talking almost Nintendo of America's customer support section. It'south possible that this policy change hasn't yet fabricated its manner across the visitor globally to Europe and other regions, but we expect it will sooner or afterwards.

If you lot purchased your Nintendo Switch or controllers in the Usa or Canada and have the Joy-Con Drift issue on your controllers, click here to head to the Joy-Con repair folio on Nintendo of America's support website. Alternatively, yous can telephone call Nintendo of America support directly at i-800-255-3700.

Let us know in the comments below how the repair procedure goes if yous give it a try contacting Nintendo for a free repair or repair refund!

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